Your first 7 days

Set up your line

Pick your business type, choose one of two curated voices (you can hear them first), and tell Ordo your name, hours, and what you offer. The setup wizard is genuinely three minutes · the longest step is deciding which voice you like.

Then forward your existing number to your Ordo line. Most phone providers let you do this from the handset in under a minute · we send instructions for the common Canadian carriers. Nothing about your published phone number changes.

Call it yourself

Everyone does this, and you should: call your own line. You'll hear the AI disclosure, your greeting, your voice pick. Try to book a table or ask your own hours. Watch the call land in your dashboard with a full transcript before you've hung up.

Real calls, first rough edges

Ordo answers your actual customers. Most calls are the routine ones it exists for: bookings, hours, directions, messages. Expect a few rough edges too · a menu item it pronounces oddly, a question it should answer but doesn't.

Fixing these is a text, not a ticket. Update the greeting, hours, or menu from the dashboard and the very next call uses the new version. Anything sensitive · an allergy, a complaint, someone insisting on a manager · was already routing to your staff with a context note, from the first call.

The dashboard becomes a habit

By midweek the rhythm shows up: transcripts you skim with coffee, bookings that arrived overnight, the occasional escalation with a callback number attached. Invite your manager · roles control who sees what.

Somewhere in these days, your first regular gets recognised. Ordo remembers by phone number · the name they gave once, the usual order · so they stop repeating themselves. You can correct or forget any caller from the Customers page, and forgetting sticks.

Week-one review

Look at the week's numbers in the dashboard: calls answered, bookings captured, what got escalated and why. The escalation list is the useful one · it tells you what your callers ask that Ordo should learn next, and each entry takes about a minute to teach it.

During the pilot, the founder personally checks in on week one · an actual conversation about what the line got right and what to tune.

The honest checkpoint

Two weeks in, you'll know whether Ordo earns its $99. If it doesn't, the money-back guarantee is unconditional inside 14 days · send one email and the refund lands within 7 business days, without anyone calling to talk you out of it. The Refund Policy is one page long on purpose.