Every reservation, captured.
A guest lands at midnight and calls before booking anywhere else. Ordo answers warmly at every hour, books direct on your rate, and wakes your team only when something truly needs a person. From $99/line/month.
Live demo line · call Ordo and hear the same voice that answers for pilot properties. 14-day money-back guarantee.
The front desk phone rings at 2am. Now there's an answer.
Ordo books the room direct and handles the routine questions, waking your team only when it counts · so the 2am caller books with you instead of the app.
It sounds like your own front desk.
Ordo identifies itself, takes the booking cleanly, and only escalates the calls that need a person.
The guest already called · they're holding for someone.
OTAs take a fifth of every booking. Voicemail at the front desk loses the rest. The phone rings during check-in rushes, at 3am, in the middle of a problem with another guest. Most of it is routine. The routine is what burns staff out before the urgent calls even arrive.
Direct bookings or OTA commission
Booking.com and Expedia pull 15-25% off the rate. The guest who'd happily book direct gives up after one ring and books on whatever app is open. Ordo answers before that happens · books direct, on your rate card.
Front-desk wages run $40-50K
That's daytime. Evenings are an extra shift, overnights add another. Ordo answers every line at every hour for the cost of a couple weekend dinners. The team you already have handles the calls that need a human.
3am is when the problem shows up
Travellers from other time zones. Late arrivals stuck in traffic. Lost room keys. Voicemail at the front desk reads as "we don't care." Ordo picks up, takes the message, and pages a person only when it actually needs one.
How the front desk line actually moves through Ordo.
No PMS integration to start. Hand us your rate sheet and a phone line. We forward the front-desk number to Ordo and your team picks up only the calls a person should pick up.
Guest dials the front desk
The traveller calls the number printed on your booking confirmation, your website, or a Google listing. Ordo picks up before the third ring · same voice, every hour of the day.
First ring < 800msOrdo books direct or escalates
Rooms, dates, guest count, callback number · captured cleanly and confirmed back. Group bookings, rate negotiations, in-stay issues, and anything sensitive route straight to your team with the context attached.
Direct booking, no commissionReservation lands in your dashboard
Live feed, full transcript, callback number, every detail the guest confirmed. Pair it with your PMS later if you want · the front-desk team can see the booking before the call has ended.
Live to dashboard in 2msIt remembers the guest, every stay.
Returning guests get greeted by name, their room preference on file, their last stay in context. The front-desk feel of a 40-room independent, on every call.
It remembers the detail your callers expect you to.
The name, the usual request, the note mentioned once in passing. Ordo writes it down, so the second call feels like being recognised, not re-introduced.
The memory belongs to you.
You stay in charge of the memory. Correct a name, add a VIP note the agent will use, or forget a caller entirely from the dashboard · deletion is one click, and it sticks.
"Forget this caller" · one click, and it's gone for good.
What a front-desk line actually carries.
Sounds like a real front-desk agent.
It sounds warm without dragging, keeps up with accents and background noise, and has patience for a tired traveller at the end of a long flight. It identifies itself as AI in the first sentence, every time.
"Lakeshore Hotel front desk, this is Ordo. How can I help?"
Books on your rate, not Expedia's.
Every reservation Ordo lands goes straight into your dashboard at the rate you set, with no OTA commission and no middleman email three days later. The booking is yours from the second the caller confirms.
A direct booking is worth 15-25% more than the same room on Booking.com.
at the front desk, without the overnight shift.
Travellers don't call between 9 and 5. They call when their flight lands, when their layover ends, when they realise they need a room. Ordo answers at every hour with the same care it does at noon · it books the room or takes a message, and pages a person for anything urgent.
Sensitive calls land with a person, with context.
Group bookings, rate negotiations, complaints, in-stay issues, late check-out requests · Ordo recognises these and transfers immediately, with a one-line summary of what the caller actually wants. The team picks up already briefed.
"Caller wants a corporate rate for a 12-room block, two nights in July."
Every call, already written down.
Illustrative view · your live feed fills with real calls, each with a full transcript and callback number.
A voice that sounds like your front desk.
Two curated voices for hotels · pick one during setup, swap any time from the dashboard. Every call opens with the assistant saying it's an AI.
Generated by the same voice engine that answers the phone · what you hear is what your guests hear.
Built to extend your team,
not replace it.
Hotels have hard questions about AI on the front-desk line. Here's how Ordo handles them.
Identifies as AI on the first sentence
Every call opens with Ordo introducing itself, so guests always know they're talking to an assistant.
No payment cards over the phone
Card capture and processing stay on your existing booking flow. Ordo collects the booking; it never asks for a card number, CVV, or billing details.
Complaints + in-stay issues escalate
Anything sensitive (lockouts, noise, billing problems, complaints) routes straight to a human with a one-line context summary. Ordo does not attempt to resolve.
Every call is logged
Each call keeps its full transcript, callback number, and escalation reason, reviewable from the dashboard whenever you need the record.
Tenant-isolated data
Your reservations are never visible to other properties on the platform · the separation is enforced by the database itself, beneath the application code.
Cancel anytime, with the refund
The 14-day money-back guarantee applies to every tier, and you cancel right in the dashboard · nobody calls to talk you out of it.
Where the numbers come from.
Industry context is sourced. Pilot targets are labelled. Measured pilot results land here once the first wave clears 30 days.
Per line, per month, cancel any time.
There are no setup fees and no contract, and every tier carries the 14-day money-back guarantee. Running a group with 4+ lines? Ping us for a flat quote.
- Evenings + weekends + overnight
- Direct room bookings
- Front-desk FAQ
- Smart escalation to staff
- Real-time call dashboard
- Full call transcripts
- Everything in Starter
- 24/7 coverage including peak hours
- Returning-guest recognition by phone number
- SMS booking confirmations
- Group-booking escalation with context
- Priority email + chat support
- Up to 3 phone lines
- Everything in Pro
- Live transfer to on-shift staff
- Unified multi-line dashboard
- Priority onboarding
- Volume discount built in
See Ordo on your front desk line.
Twenty minutes. We'll call the number you give us live using Ordo, walk through the operator dashboard, and be straight about what the pilot can and can't do for your property.
- No commitment required
- Works with your existing phone number
- Honest pilot walkthrough
- 14-day money-back guarantee · cancel for a full refund
Privacy Policy
What we collect and how we handle it.
Last updated · June 2026
What we collect. When a guest calls a property using Ordo, the AI may collect: caller's phone number, booking details (dates, room type, guest count), and first name if provided. Stored on behalf of the property to confirm the reservation and personalise future calls.
AI disclosure. Ordo-powered lines are answered by an AI voice assistant. The assistant identifies itself as AI at the start of every call. Calls may be logged for quality, training, and booking accuracy.
How data is used. Stored booking history is used only to confirm reservations and personalise future calls for the same guest at the same property. Never sold, shared, or used for advertising.
Data isolation. Each property's guest data is fully isolated. A hotel using Ordo cannot access any other property's guest records. Encrypted at rest and in transit.
Your rights. Request access, correction, or deletion at any time by contacting the property that operates the line you called. Operators must honour deletion requests within 30 days. Contact Ordo directly at ukugregory@gmail.com.
Retention. Guest records retained up to 24 months of inactivity, then automatically deleted. Operators may configure a shorter window.
Applicable law. Ordo is operated from Canada. We comply with PIPEDA and applicable provincial privacy legislation including Quebec Law 25.